Strategic Plan 2026 – 2028

Executive Summary 

Good Neighbor Health Clinic (GNHC) is a non-profit organization providing cost-free medical, dental, and mental healthcare to uninsured and underinsured adults living within 30-miles of our clinic in White River Junction, Vermont. Good Neighbor Health Clinic provides care for adult residents in 22 Vermont and 16 New Hampshire towns. 

In September 2024, GNHC initiated a comprehensive strategic planning process aimed at defining key priorities to guide the organization through fiscal years 2026, 2027, and 2028. Over the course of ten months, the organization engaged extensively with a diverse range of community members, patients, stakeholders, and other partners to gather insights, assess evolving health and well-being needs, and reflect on our mission, vision, and values. The thoughtful feedback from all these contributors has provided invaluable insights into community needs and aspirations, many of which have shaped this strategic plan and will continue to guide the organization’s ongoing efforts. 

This document outlines the strategic planning process and details the strategic focus areas identified as critical for GNHC’s continued growth and impact. 

The following focus areas reflect the thoughtful input and insights gathered throughout the strategic planning process and are designed to help clarify and realign the organization’s impact within the Upper Valley to guide the work done over the next 3-5 years: 

Goal 1: Strengthen Workforce Capacity and Sustainability 

Goal 2: Enhance and Expand Patient Care Services 

Goal 3: Maintain and Improve Our Facility 

Goal 4: Increase Visibility and Financial Support